30-Minute CX Strategy Consultation

Use a focused strategy conversation to clarify one challenge and select a practical next step.

Who it is for: Leaders preparing a focused conversation about customer or stakeholder experience.

What you get with your purchase

A focused 30-minute conversation with Dr. Harold Wright about a customer experience challenge, assessment findings or practical next steps. Request and confirm a meeting time through WCFIX; selecting this listing alone does not confirm an appointment.

Also included: the two-page companion guide for this offering, with its practice checklist and evidence-based rubric, plus a shared evidence and action log. Download the guide below. The forthcoming book is sold separately when released.

Your WCFIX Practice Checklist

Use the checklist below alongside this offering. For each item, record evidence, an owner and a review date.

Audit and Diagnostic

• ☐ Prepare a short challenge statement, one baseline and relevant assessment findings.

• ☐ Identify the stakeholder affected and distinguish evidence from assumptions.

• ☐ Bring one question that would help you decide what to do next.

Vision Design

• ☐ Describe the experience or outcome you want to improve.

• ☐ Agree on a feasible priority within your current resources.

• ☐ Define what evidence would show that the next step is working.

Action and Evolution

• ☐ Record the next action, owner and due date before the conversation ends.

• ☐ Schedule a local review of implementation and stakeholder feedback.

• ☐ Use the review to adapt the plan or identify additional support.

Evidence of completion

A focused next-step brief. Record: evidence | owner | due date | target | review date | next decision.

Team quality rubric: Score Audit and Diagnostic, Vision Design, Action Practice, Evolution and Impact, and Collaboration and Human Judgment separately using the companion guide's criterion-specific 0–3 descriptors. Use NE for not yet examined. Record evidence for each score and agree on one next improvement with an owner and review date. This is an author-developed reflection aid, not an official rating.

From the book to practice

Book connection: Leading Schools That Work by Dr. Harold L. Wright, chapters 4, 38–39, 45 and 48–49. Use the chapter reflection questions to connect the ideas to your own evidence. The forthcoming book is a companion reading resource and is sold separately when released.

AI may help draft questions, summarize approved or de-identified evidence and propose alternatives. Your team validates the evidence, includes affected voices and makes the final decisions.

Explore resources | Discuss your next step

Checklist and Rubric Companion Guide

Download the book-aligned checklist and rubric guides. Select the two-page guide for this offering and use the evidence and action log.