Corporate CX Audit & Transformation

Wright Consulting FIX brings education-sector depth to corporate customer experience consulting — because the best CX firms understand that every customer journey is fundamentally a human journey. This engagement is designed for: - EdTech companies needing to understand the K-12 customer (districts, schools, families) - Education publishers and assessment companies improving user experience - Corporate organizations seeking a CX partner with behavioral psychology expertise - Companies requiring NMSDC MBE-certified vendor partnerships for supplier diversity programs What is included: - Full CX Maturity Assessment (8-pillar organizational diagnostic) - Customer journey mapping end-to-end - Voice of customer research and stakeholder analysis - CX strategy development with executive leadership - Implementation roadmap with prioritized initiatives - Leadership coaching for CX owners - Progress monitoring framework Led by Dr. Harold L. Wright (UC Irvine CX Advisory Board, RBIS-Certified, Certified Growth Coach Trainer) and Dr. Vanesia K. Wright (MA Human Resource Management, Certified Scrum Master/SAFe, behavioral psychology expertise). Pricing is customized based on organization size, scope, and duration. Typical engagements range from $150,000 to $300,000. To discuss your organization's needs, contact Dr. Harold L. Wright at 682-334-2565 or haroldlynn@wright.com.mx. Wright Consulting FIX is NMSDC MBE-certified and UNGM-registered. Get into the Xone with Wright Consulting FIX.