WCFIX CX Strategy Workbook
Turn one customer or stakeholder experience problem into a practical, measurable 90-day improvement plan.
Designed for school, district and service-organization teams. Follow the WCFIX practices of Audit and Diagnostic, Vision Design, and Action and Evolution.
What you get with your purchase
A 27-page workbook in printable PDF and editable Word formats, delivered together in one ZIP download.
Eleven planning and review worksheets plus a one-page strategy summary.
An eight-pillar readiness diagnostic and guidance for selecting priorities.
A 90-day action schedule, pilot card, measure plan and cost-and-value worksheet.
Illustrative school and business examples with clearly labeled invented data.
An integrated companion practice checklist, five-criterion rubric and review record.
AI assistance prompts with human verification steps.
Permission for the purchasing organization to reproduce and adapt the worksheets for internal planning and staff development, with WCFIX attribution.
Preview before you purchase
Preview the Workbook — free three-page sample. See the branded introduction, audit practice and one engagement-brief worksheet.
Your practice checklist
Audit and Diagnostic: bound one journey, listen to affected people, record evidence, examine readiness and choose a priority.
Vision Design: define the future experience, service promise, ownership, access routes and measures.
Action and Evolution: plan a pilot, assign responsibilities, review results and decide whether to adopt, adjust or stop.
From the book to practice
Connects selected practices from Dr. Harold L. Wright's forthcoming book Leading Schools That Work. The book is sold separately. The diagnostic and rubric are practitioner reflection tools, not validated assessments or certifications.
Already a member or enrolled?
Workbook access is included with the existing $30/month WCFIX Leadership Toolkit Membership and the $99 Guided Implementation program. Use the redemption instructions in your starting lesson before purchasing separately.
Need help applying it?
Explore Guided Implementation through the existing $99 Customer Experience Workbook: Guided Implementation program. For live team facilitation and organizational support, request a customized proposal.
This $39 purchase is a self-guided digital workbook. Coaching, live facilitation, software and certification are separate. This independently developed WCFIX product is not issued or endorsed by a university or research firm.
